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How to Order Samples
Want to see and feel a product before ordering in bulk? Most items on CaterWise offer a free sample so you can check quality, size and fit before committing to a full order.
Samples are free, delivery isn't
The sample itself is always €0.00. However, a standard €15.00 (ex VAT) delivery, packing and fulfilment fee applies to every sample order, the same as it would for any small delivery. This covers our cost of picking, packing and getting the parcel to you.
⚠️ Sample limit: 5 per order
You can order a maximum of 5 samples per order. This limit helps us keep the sample service fair and available to all our customers, and prevents it being misused for anything other than genuine product evaluation.
If your business needs more than 5 samples, for example to compare options across multiple sites or departments, please email us directly and we'll be happy to help.
How it works
1Go to the product page for the item you'd like to try. If it's eligible for sampling, you'll see a green "Get a Sample" button underneath the "Add to Trolley" button.
2Click "Get a Sample". The button will show your running total, for example (1/5), and you can keep adding samples of different products up to a maximum of 5.
3If a product doesn't show a "Get a Sample" button, that particular item isn't available to sample.
4Your sample is added to your trolley at €0.00.
5Click View Trolley when you're ready.
6Enter your details to proceed to checkout.
7Fill in your delivery address and payment details to complete your order. You'll be charged the standard €15.00 (ex VAT) delivery fee at this point.
A few other things to know
- You can mix samples with regular paid products in the same order.
- Samples are non-refundable.
- If the exact size you've requested isn't available, we'll send the next closest available size instead. We'll always confirm this with you before dispatching.
- If there's a mismatch between what you've requested and what we have available and we haven't heard back from you, we won't dispatch anything until it's confirmed with you.
